Help for Trainfolio accounts, cloud sync, journey records, live railway data, friend invites, and data rights.
For now, contact support from the app by including your Trainfolio account handle, the device you are using, the journey or invite code involved, and a short description of what went wrong. Do not send passwords, Apple ID passwords, Google passwords, payment card details, or private authentication codes.
If you cannot access the app, use your normal email account to contact the developer and include "Trainfolio support" in the subject. A dedicated support mailbox for trainfolio.app will be added before public launch.
Check that you are using the latest version of Trainfolio and that your device has a working internet connection. Apple and Google sign-in tokens are verified by Trainfolio Cloud before a Trainfolio session is issued.
Trainfolio uses live and historic rail data where available, but rail feeds can be delayed, corrected, incomplete, or unavailable. Platform, cancellation, train formation, unit allocation, and route information may change at short notice.
Use the app's edit or reverify tools where available. Some records may be marked as verified, partially verified, imported, or manually logged depending on the evidence Trainfolio could match.
Invite links use short codes and may expire. Only accept invites from people you recognise. If an invite looks suspicious, ignore it.
Trainfolio is not an official journey planner, ticket, safety system, or disruption authority. Always follow station announcements, train operator advice, National Rail information, staff instructions, and local safety notices before travelling.
You can request help with account access, profile changes, cloud data, friend connections, or account deletion. If you ask for account or data changes, Trainfolio may need to verify that the request comes from the account holder.