Support

Station boards show expected and actual times, platforms, cancellations and train formations where the railway feed provides them. Service information may be delayed, corrected or unavailable. Always follow station announcements and train operator advice.

Plus ongoing journey cards can appear on the iOS Lock Screen and Dynamic Island, or as Android journey notifications. Android 16 Live Updates depend on device support. Allow notifications, start tracking in the app and check the app’s notification settings.

Free journey logging covers seven days before and after today. Free departure search covers the past 30 days and available future services. Plus extends past search and logging where records are available.

Historical import coverage starts on 21 August 2026; earlier railway records are not available for import. Journeys already saved locally remain readable when Plus ends. Compare Free and Plus.

1. Choose a service on a live or historical board, or enter a journey manually.
2. Check your origin, destination, date and times. Add the train class, unit or coach where known.
3. Save the journey to your Passport. View the route, visited stations, collected trains and travel stats.

Ticket scans and imports should be checked before saving. Collector cards are records of your journeys and are not valid travel tickets.

Maps and travel stats are included with Free. Explore travelled routes, mileage, punctuality, operators, classes and station collections. Summaries and achievements grow from the journeys you have logged.

Detailed route geometry and timing depend on available railway records. Manually entered journeys may have fewer verified details.

Open Profile and choose an available sign-in method. Use the same Trainfolio account to access your profile and Plus entitlement across devices.

If sign-in closes unexpectedly, check your connection and install the latest app version. Android testers should install through the Google Play testing link using their invited Google account. If it still fails, send Support the exact error, device model and app version.

Cloud sync is a Plus feature. Check that you are signed in to the same Trainfolio account on both devices, that Plus appears in Profile, and that both devices have internet access.

If your membership was recently updated, fully close and reopen the app to refresh your account status. Check for updates in the App Store or Google Play. Your local journey archive remains on your device after Plus ends.

Monthly and yearly passes renew through the store where you subscribed. Local prices, trial eligibility and renewal terms are shown before you confirm a purchase. An eligible yearly pass includes a 14-day trial.

Manage or cancel through Apple or Google Play. Use the app’s restore option while signed in to the original store account and your Trainfolio account. Visit Trainfolio Plus for the feature comparison and referral information.

1. Email [email protected] with the Google account email you use for Google Play to request an invitation.
2. After your email is added, open the Android testing link while signed in to that Google account.
3. Accept the invitation, follow the Google Play download link and install Trainfolio.

If the link says the app is unavailable, check that the account matches the invited email.

You can request deletion without having the app installed. Email [email protected] with the subject Trainfolio account deletion and your account handle or sign-in email. We may ask you to verify ownership; do not send passwords.

In the app, open Profile settings, choose Delete Account and confirm. Deletion removes account access, cloud journey records and friend connections. Limited security, legal or backup records may be retained as described in the Privacy Policy. You can also email us to request a copy of your data.

Account deletion does not cancel an App Store or Google Play subscription. Cancel separately through the store where you subscribed.